Help / FAQ

Welcome to our help page!
 We make sure that your shopping at Bendixen & Braun is as easy as possible. Here you will find all the information you need to get quick answers, whether it's about orders, repairs or our products.

Our goal is to provide you with the best possible support, whether you shop online or in-store.

Do you have a question that is not answered here?
Visit our contact page to get in touch with us directly. There you will find all the ways you can reach us: by phone, email, social media or our handy contact form.

Order & Shipping

How can I place an order?

Ordering in our online shop is very easy:

  1. Select your desired product and put it in your shopping cart.
  2. Proceed to checkout and enter your billing and shipping address.
  3. Choose a payment method and confirm your order.
  4. You will receive an order confirmation by email.

If you have any problems ordering, please contact us!

Do I need a customer account to order?

No, you can also order as a guest. However, a customer account has advantages: you can complete your orders faster, track your order status and receive exclusive offers.

What payment methods do you offer?

We offer the following payment options:

✅ Credit card (Visa, Mastercard, American Express)
✅ PayPal
✅ Klarna (invoice & installment purchase)
✅ Sofortüberweisung
✅ Apple Pay / Google Pay
✅ Prepayment

For a full list, see our payment options page.

How long does shipping take?

We usually ship your order within 24 hours. The delivery time depends on the shipping service provider.

  • Germany : approx. 2–4 working days
  • EU & Switzerland : approx. 3–10 working days

If there are any delays, we will inform you by email.

Which shipping service provider will ship my order?

We ship with DHL, DPD and UPS . Shipping is insured and you will receive a tracking number .

Can I change or cancel my order later?

If your order has not yet been shipped, please contact us as soon as possible. We will check whether a change or cancellation is possible.

Orders that have already been shipped can no longer be cancelled.

Products & Care

Are your jewelry pieces waterproof?

Many of our pieces of jewelry are of high quality, but we recommend protecting them from water, perfume and cleaning products to ensure their longevity.

How do I properly care for my jewelry?

  • Clean your jewelry regularly with a soft cloth .
  • Store it in a jewelry box when you are not wearing it.
  • Avoid contact with perfume, creams & water .

Do you adjust jewelry or watches?

Yes, we offer services such as shortening watch straps or adjusting rings.

What does water resistance mean for watches?

The water resistance of watches is indicated in bars (or meters). Important to know: The meter values ​​given are theoretical laboratory values ​​and not actual diving depths.

  • 3 bar (30 m): Splash-proof, but not suitable for showering or swimming.
  • 5 bar (50 m): Resistant to splashes and short immersion, but not for continuous swimming.
  • 10 bar (100 m): Suitable for swimming, snorkeling and water sports, but not for diving with compressed air.
  • 20 bar (200 m): Suitable for all water sports and also for diving without professional equipment.

To ensure the seals last longer, we recommend having the watch checked regularly for water resistance.

engravings & customizations

Do you offer engravings?

Yes, we engrave many of our jewelry and watches. Just write to us if you would like a personalized engraving.

Can I change the engraving later?

No, an engraving is permanent and cannot be removed or changed. Please check your desired engraving carefully.

How do I properly care for my watch?

  • Clean your watch with a soft microfiber cloth .
  • Store mechanical watches in a watch winder .
  • Have your watch checked regularly by a watchmaker .

Return & Warranty

Can I return my order?

Yes, you can return unworn items within 30 days. Personalized items cannot be returned. Learn more

How does the return process work?

  • Please notify us of the return by email.
  • Return the product in its original packaging.
  • We will check the item and refund you the purchase amount.

    Learn more

Is there a guarantee on my watch?

Yes, all watches have a manufacturer's guarantee (usually 2 years). We offer repairs after the guarantee period through our authorized workshop.

Miscellaneous

Where is your store?

Our store is located in Augsburg Göggingen at Klausenberg 4. Here you can experience our jewelry and watches live and receive personal advice.

What are the opening hours?

Monday 9:00–13:00, 14:30–17:00
Tuesday 9:00–13:00, 14:30–17:00
Wednesday 9:00–13:00
Thursday 9:00–13:00, 14:30–17:00
Friday 9:00–13:00, 14:30–17:00

Can I get personal advice?

Of course! Our team is available by phone, chat, email, and social media.

How can I reach you?

  • Address: Klausenberg 4, 86199 Augsburg
  • Email: info@bendixen-braun.de
  • Telephone: 0821/991788
  • Instagram & TikTok: @bendixenbraun

    You can find all contact information here